Questions, answered.

Not at the moment. The studio is set up for small batches — sets top out at 12 pieces and custom runs are usually 1 to 24. If you need a large run, reach out anyway and we’ll point you toward a shop that specializes in volume.

Not right now. To keep quality consistent, we engrave and print only on materials we source and test ourselves, so we aren’t able to take customer-supplied items. If you have something specific in mind, tell us through the custom order form and we’ll suggest the closest match from our stock.

Shop items are typically made and shipped within 5–7 business days. Custom projects usually take 1–2 weeks after you approve the proof, depending on materials. Need it by a specific date? Tell us in the order notes and we’ll let you know right away if it’s doable.

Yes. Every personalized piece gets a digital proof by email. Nothing is engraved or printed until you approve it, so please check spelling, dates and layout carefully — approved proofs are made exactly as shown.

For logos and line art, vector files (SVG, AI, PDF) give the cleanest result. High-resolution PNG or JPG files work for most designs and for UV printing once it launches. For handwriting, a clear photo or scan on plain paper is perfect.

Yes. We’re in Broken Arrow, Oklahoma, and offer pickup by appointment. Choose local pickup at checkout or mention it in your custom request and we’ll arrange a time.

Because every piece is made to order and personalized, orders are final sale. If something arrives damaged or we made an error, send photos within 7 days and we’ll remake it at no charge. Full details are on the Shipping & Returns page.

Not yet — we currently ship within the US only.